Terms and Conditions

Last Updated: 7/15/2025

Welcome to Floor Matter Solutions! These Terms and Conditions (“Terms”) govern your use of our website https://floormattersolutions.com (“Site”) and the purchase of products and services from us.

By accessing this Site or placing an order, you agree to be bound by these Terms.

1. Company Information

Floor Matter Solutions
Membley Bypass Plaza, Eastern Bypass, Ruiru
Email: [email protected]
Phone: +254725286119

2. Eligibility

You must be at least 18 years old to use this Site or make purchases.

3. Products and Services

  • We offer flooring products and related solutions.
  • Product descriptions and prices are subject to change without notice.
  • All images are for illustrative purposes. Colors and textures may vary depending on your screen or lighting.

4. Orders

  • Placing an order constitutes an offer to purchase products under these Terms.
  • We reserve the right to accept or decline any order.
  • Upon successful payment, you will receive an order confirmation email.

5. Pricing and Payments

  • Prices are displayed in KES Currency and include applicable taxes unless stated otherwise.
  • We accept various payment methods, including mobile money and online payments via Jenga Pay.
  • Payment must be received in full before products are dispatched.

6. Shipping and Delivery

  • Delivery timelines will be communicated during checkout.
  • Delays may occur due to unforeseen circumstances.
  • We are not liable for delivery delays outside our control.

7. Returns and Refunds

  • If you are not satisfied with your purchase, please contact us within [number of days, e.g. 7 days] of receipt.
  • Returned items must be unused and in original packaging.
  • Refunds will be processed via the original payment method.

8. Warranties

  • Products may carry manufacturer warranties.
  • We disclaim all other warranties to the maximum extent permitted by law.

9. Limitation of Liability

  • Floor Matter Solutions shall not be liable for any indirect, consequential, or incidental damages arising out of your use of the Site or products.

10. Intellectual Property

  • All content on this Site, including images, logos, and text, is our property or that of our licensors.
  • You may not reproduce, distribute, or modify any Site content without our written permission.

11. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya.

13. Changes to These Terms

We reserve the right to amend these Terms at any time. Changes will be effective once posted on this Site.

14. Contact Us

For any questions about these Terms, please contact us:

Email: [email protected]
Phone: +254725286119

By using our Site, you acknowledge that you have read, understood, and agree to these Terms.